Refund Policy

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This policy covers purchases from the [Community Name] store.

What you're buying

Store items are digital goods (ranks, weapons, in-game money and similar) delivered in-game to the Steam account you bought them with. Delivery usually happens the next time you're on the server.

When we refund

We'll refund a purchase if:

• It was never delivered and we can't fix that.
• You were charged the wrong amount.
• You ask within [14] days and haven't used the item yet.

We don't normally refund items you've used, timed items that have run out, or purchases lost because you were banned for breaking our rules.

How to ask

Open a support ticket with the category "User Issue", or contact [Contact Email]. Include what you bought and when.

What happens when we refund

The money goes back to the card or account you paid with, through Stripe. It usually arrives within 5–10 business days. Refunding removes the item: ranks and weapons are taken back in-game.

Chargebacks

Please contact us before disputing a payment with your bank. A chargeback may lead to the purchase being removed and your account being suspended while it's resolved.